Trip facts

The flight

Letter language

The airline letter is written in this language. Law names stay official (EU 261, APPR…).

Airline

Pick the airline that actually operated the flight (shown on your boarding pass as "operated by").

Flight number

Flight date

From (departure airport)

To (arrival airport)

What happened

I do not know the scheduled or actual timesClock times are optional. Check the box if you do not know them — the airline confirms from its records.

Scheduled departure (optional)

Scheduled arrival (optional)

Actual arrival (optional)

Optional lookup (you look it up; we do not track flights): FlightAware · Flightradar24. Search the flight number and date, then enter scheduled and actual arrival if you want. Screenshots can go with the letter. The airline’s own records still control.

Hours late at arrival (if you know)

Optional. Helps the eligibility sketch. The airline still verifies the length.

This also involves an accessibility or disability issue (wheelchair, assistance, seating).The airline blamed weather, ATC, security, or a strike.

Passengers — up to 6 on this claim

1–2 people is $9.99. 3–6 people on the same letter is $24.99. Choose how many below — extra forms only appear if you need them. Mileage number is optional.

How many passengers on this letter?

Name as on ticket

Under 18

Optional — add if you want it on the letter

Address

City

State

ZIP

Mileage / frequent-flyer number (optional)

Ticket number

Booking reference (optional)

Complaint to the airline

Anything else the airline should know (optional)

Still needed: airline, flight number, date, from airport, to airport, a name for each passenger, email.