Flight Delayed or Cancelled at Nashville International Airport (BNA)?
Nashville International Airport (BNA) has grown fast, with Southwest running the largest operation. Spring storms and summer thunderstorms are the most common weather causes of delays.
Airlines and terminals
Southwest carries the most BNA passengers. American, Delta, United, Alaska, JetBlue, Frontier, and others also fly there.
BNA has one main terminal with several concourses, and an ongoing expansion program. Check the airport's site for current checkpoint and parking changes.
Your options depend on the airline operating or selling your ticket. Airline guides: Southwest, American, Delta, United.
Common causes of delays at BNA
- Spring severe storms and tornado warnings
- Summer thunderstorms
- Occasional winter ice
Crew and many maintenance problems are generally within the airline's control; weather is not. See our weather delay guide.
The DOT refund rule
Under the US DOT refund rule (14 CFR Part 260), if your BNA flight is cancelled or significantly changed and you turn down the changed flight, the rebooking, and any voucher or credit, the airline has to refund your fare, taxes, and unused paid extras to the card or method you paid with. The cause doesn't matter.
A significant change includes departing 3+ hours earlier or arriving 3+ hours later than scheduled on a domestic trip (6+ hours international), a different airport, extra connections, or a cabin downgrade. Refunds are due within 7 business days for credit cards and 20 calendar days for other payment types. Accepting the rebooked flight or a credit generally ends the refund right.
Meals, hotels, and rebooking
On the DOT Airline Customer Service Dashboard, large US airlines commit to free rebooking and a meal or meal voucher for 3+ hour waits when the disruption is within their control. All except Frontier also commit to a hotel and ride for overnight disruptions. Weather and air traffic control usually fall outside these commitments.
A local tip for BNA
During tornado warnings, airports can pause operations and move passengers to shelter areas. Those holds are weather, but note any later delay reasons too.
What to do
- Note the original and new times, and the reason given.
- Don't tap accept on a new flight or credit until you've decided.
- Ask about meal and hotel vouchers for controllable delays.
- Save receipts for anything you pay yourself.
- Send a clear, dated letter to the airline.
Related guides: Flight cancelled, Missed connection, How to request a refund in writing, All US airport guides. Not sure where to start? Check your flight.
FAQ
Will Southwest put me on another airline from Nashville? Southwest doesn't commit on the DOT dashboard to rebooking on other airlines. It commits to rebooking on Southwest at no extra cost for controllable disruptions.
Where can I complain if the airline doesn't respond? You can file a complaint with the US Department of Transportation. A clear written request with your records makes the next step easier.
Can I request a refund if my BNA flight was cancelled for weather? Yes. The DOT refund rule covers cancellations for any reason, as long as you decline the rebooking and any voucher or credit.
Create your letter
Delay Draft writes a clear, professional letter you send to your airline yourself. Delay Draft is not a law firm and does not file claims.