Fictional example. Names, flight and booking details are made up.
Alex Example
[Your address — optional]
Example Air
Customer Care
1 January 2026
Re: Example Air EX 123 — Sampletown (SMP) to Demoville (DMO) — 1 January 2026
Booking reference: ABC123
Dear Example Air Customer Care,
I am writing about Example Air flight EX 123 from Sampletown (SMP) to Demoville (DMO) on 1 January 2026. The booking reference is ABC123. The flight arrived 4 hours and 10 minutes late.
Please review this flight under the passenger rules that may apply, including Example Air’s customer service plan and, where applicable, EU261 / UK261. Where those rules apply, any fixed amount is up to the figure in the rule for that distance. This letter does not state an amount I will receive.
Please send a written response. Enclosed: boarding pass and booking confirmation.
Sincerely,
Alex Example