easyJet Flight Delayed or Cancelled? Passenger Rights Checklist

easyJet’s UK and EU network means passenger rules can differ by where your flight left from. If your easyJet flight was delayed or cancelled, use this checklist to capture evidence and put a clear request in writing. Delay Draft helps you create an easyJet delay letter that you send. We do not file claims, and we are not a law firm.

Nothing here promises compensation, refunds, or airline approval. Whether EU261, UK261, or other remedies may apply depends on your itinerary and the facts of the disruption.

easyJet, EU261, and UK261

easyJet flies extensively from the UK and across Europe. In plain terms:

Flights departing an EU/EEA/Swiss airport often lead passengers to check EU261
Flights departing a UK airport often lead passengers to check UK261
Some UK–EU itineraries raise questions under both frameworks; usually only one set of rules is used for the same disruption—confirm with official CAA / EU guidance for your route

Licensing and the operating carrier on your ticket matter. Read your booking carefully. Our EU261 overview and UK261 guide pages explain the frameworks at a high level. Delay Draft does not decide which rules cover your trip.

Care during long waits; refund and re-routing choices

During a long delay, airlines may have a duty of care—food and drink in proportion to the wait, and hotel plus transport if you are stuck overnight—subject to delay thresholds and circumstances under EU261 or UK261.

If the delay becomes long enough, you may also face a choice about whether to continue travelling, seek re-routing, or ask about a refund instead of travelling. Exact thresholds and options depend on distance and the regulation that may apply. Ask easyJet staff or the app what they are offering, and keep a written record.

Care is separate from any fixed compensation amounts that may apply after a long arrival delay when the cause is within the airline’s control. Extraordinary circumstances (such as certain weather or ATC events) may affect those amounts. No fixed payout is guaranteed.

Evidence to keep

Build a simple folder (phone album or email) with:

Boarding pass / e-ticket and booking reference
Delay or cancellation texts, emails, and app screenshots
Scheduled vs. actual times, including final arrival if you connected
Reason given by easyJet (gate, crew, or message centre)
Meal, hotel, and transport receipts if you paid yourself
Notes on vouchers or rebooking offers you accepted or declined

Accepting a rebooking or voucher can affect refund options in some systems—decide carefully and keep proof of what you chose.

Writing to easyJet after you land

A clear, dated letter or formal complaint submission should usually include:

Passenger names and booking reference
Flight number, date, and airports
Timeline of the disruption
Cause as told to you
Care and expenses
What you want easyJet to review under UK261, EU261, or its customer process

Send through the channel easyJet publishes for delayed/cancelled flight requests, and keep confirmation of submission. If you use Delay Draft, we help with wording and structure; you send the letter.

For a UK-focused letter structure, see /uk261-claim-letter. For EU-focused structure, see /eu261-claim-letter.

UK vs EU country guides

/flight-delay-uk — UK261 overview (pounds, CAA / ADR path at a high level)
/eu261 — EU261 overview
Country hubs for Spain, France, Italy, and others on DelayDraft.com when your departure matches

Match the guide to where your easyJet flight departed.

Create your easyJet delay letter

Create an easyJet delay letter with Delay Draft—clear, dated, and ready for you to send at DelayDraft.com. Typical pricing: $9.99 for 1–2 people, $24.99 for 3–6 on the same letter (confirm at checkout). We are not a law firm and do not promise outcomes.

Support for letter orders: claims@delaydraft.com.

Create your Delay Draft letter