Delay Draft train delay compensation letter
Train late or cancelled? Delay Draft writes a clear letter citing the rail rules that may apply, so you can send it to the train company yourself. The company decides; we do not promise any outcome.
Rules that may apply
- EU: Regulation (EU) 2021/782 (in force since 7 June 2023) may apply. Article 19 sets minimum compensation of 25% of the ticket price for a 60–119 minute delay and 50% for 120 minutes or more, paid within one month of the request.
- Exceptions: the company does not have to pay if the delay came from certain extraordinary circumstances (e.g. extreme weather), passenger fault, or some third-party actions. Staff strikes are not one of those exceptions.
- UK: each train company runs Delay Repay. Many pay from 15 minutes late, some from 30. Claims are usually due within 28 days.
- US (Amtrak): there is no federal delay-compensation law like the EU's; the letter asks Amtrak to review your case under its own policies.
- EUR-Lex: Regulation (EU) 2021/782
- Your Europe: Rail passenger rights
- National Rail: Compensation and refunds (Delay Repay)
- Amtrak: Customer service and refunds
FAQ
- Is compensation automatic?
- No. You usually have to request it, and the company decides. The letter helps you request it clearly.
- What should I attach?
- Your ticket, the booking confirmation, and any delay notice or screenshot.
Other Delay Draft letters
- Delay Draft lost, delayed or damaged baggage claim letter
- Delay Draft bus and coach delay letter
- Delay Draft hotel booking complaint letter
- Delay Draft car rental dispute letter
- Delay Draft flight delay letter
Questions about a letter you bought: [email protected]
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